Privacy policy

Effective Date: 19 May 2026 
Last Updated: 19 May 2026

We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit OVVETGroup.com, purchase our products, or engage with us as a trade partner.

1. Introduction

This Privacy Policy applies to all users of the OVVET Group website and our professional partners. It outlines our practices regarding data collection and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Who we are

OVVET Group is a brand owned and operated by Swiss Bio Group Ltd of 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (Company No. 13090050), registered in England and Wales.

For the purposes of data protection law, Swiss Bio Group Ltd is the "Data Controller." If you have any questions about this policy or how we handle your data, please contact us at info@ovvet.co.uk.

3. Information we collect

We collect various types of information to provide and improve our service to you:

  • Identity Data: Includes name, username, or similar identifiers.
  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Includes payment card details (processed securely by our payment providers) and bank account details for trade customers.
  • Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: Includes IP address, login data, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

4. How personal data is collected

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, or email.
  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies.
  • Third Parties: We receive information from Shopify (our ecommerce platform), payment processors, and advertising networks.

5. How we use your information

We only use your personal data when the law allows us to. Most commonly, we use your data to:

  • Perform the contract we are about to enter into or have entered into with you (e.g., delivering an order).
  • Pursue our legitimate interests (or those of a third party) where your interests and fundamental rights do not override those interests.
  • Comply with a legal or regulatory obligation.

6. Ecommerce order processing

When you place an order on OVVETGroup.com, we use your information to manage your purchase, process your payment, and organise delivery. This data is shared with our ecommerce platform provider, Shopify, and our chosen courier services to ensure your items reach you efficiently.

7. Payments

All payments are processed through secure, PCI-compliant third-party gateways. We currently use:

  • Shopify Payments
  • PayPal

We may introduce further secure payment processors in the future. We do not store your full credit or debit card information on our own servers. Your financial data is handled directly by these providers.

8. Trade and business accounts

We provide services to veterinary clinics, distributors, resellers, and European business partners. If you apply for a trade or business account, we collect additional information including:

  • Business registration details and VAT numbers.
  • Professional credentials (for veterinary clinics).
  • Trade references and credit history where applicable.

This information is used to vet applications, manage B2B orders, and maintain professional relationships.

9. Marketing and advertising

We want to keep you updated on new products and exclusive offers. We use your data to form a view on what we think you may want or need.

You will receive marketing communications from us if you have requested information or purchased goods from us and have not opted out. We use the following platforms for digital advertising and retargeting:

  • Meta (Facebook and Instagram)
  • Google Ads
  • TikTok

You can opt out of marketing emails at any time by clicking the ‘unsubscribe’ link in any of our communications.

10. Cookies and analytics

Our website uses cookies to distinguish you from other users and to track how you interact with our site. This helps us provide you with a premium browsing experience and allows us to improve our services.

We use standard ecommerce tracking and analytics tools to understand website traffic and performance. You can set your browser to refuse all or some browser cookies, but please note that some parts of this website may become inaccessible or not function properly if you do so.

11. Third-party services and platforms

We may share your data with third-party service providers who perform services on our behalf, such as:

  • IT and system administration services (including Shopify).
  • Professional advisers including lawyers, bankers, and auditors.
  • HM Revenue & Customs and other regulatory authorities.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

12. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to those employees and partners who have a business need to know.

13. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, this is six years after a transaction for tax purposes.

14. International transfers

As we use Shopify and global advertising platforms, your data may be transferred to and stored at a destination outside the UK. We ensure that any such transfers are protected by appropriate safeguards, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

15. Your legal rights

Under UK GDPR, you have the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Withdraw consent at any time.

If you wish to exercise any of these rights, please contact us at info@ovvet.co.uk.

16. Contact information

If you have any questions about this Privacy Policy or our privacy practices, please contact our team: info@ovvet.co.uk

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

17. Policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date at the top of this policy will indicate when it was last revised.